Shipping policy

Shipping Policy

Rooted & Rising

Thank you for shopping with Rooted & Rising! We appreciate your support and look forward to preparing your order.

Order Processing

Our products are made to order and prepared with care.

Please allow approximately 3–5 business days for order processing before shipment.

Business days exclude weekends and holidays.

During holidays, promotional periods, or periods of high order volume, processing may take longer. We will communicate significant delays whenever possible.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping options available for your order.

Estimated Delivery Times

After processing, estimated delivery times depend on the shipping carrier, destination, and selected shipping method.

Delivery estimates provided at checkout are not guaranteed unless expressly stated.

Please note that processing time and shipping transit time are separate.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow time for the carrier to update tracking details.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, contact us immediately at [Insert customer service email].

We cannot guarantee address changes once an order has been shipped.

Lost, Delayed, or Damaged Packages

Rooted & Rising is not responsible for delays caused by weather, carrier disruptions, or circumstances outside our reasonable control.

If your package is lost, damaged, or has not arrived within the expected delivery window, please contact us so we can assist with investigating the issue.

We will address any applicable obligations under consumer protection laws.

Returned Packages

Packages returned due to incorrect addresses or unsuccessful delivery attempts may require additional shipping charges before reshipment, where permitted by law.