Refund policy

Return & Refund Policy

Rooted & Rising

At Rooted & Rising, every order is prepared with care. We want you to love your purchase and appreciate your support of our small business.

Returns & Exchanges

Because our apparel is made to order, all sales are generally final. We do not accept returns or exchanges for incorrect size selections, changes of mind, or personal preferences.

However, if your order arrives damaged, defective, or incorrect, please contact us within 5 calendar days of delivery.

How to Request a Return or Refund

To request assistance:

  1. Email us at iamcarlarenee@gmail.com within 5 calendar days of receiving your order.

  2. Include your full name and order number.

  3. Provide a description of the issue.

  4. Attach clear photographs showing the damage, defect, or incorrect item.

Photographs must be included with your initial request so we can promptly review the issue.

Return Eligibility

For an approved return, items must be unworn, unwashed, and in their original condition, except where the reported defect prevents this.

Please do not return any merchandise without first contacting us and receiving return instructions.

Refunds

Once your request has been reviewed, we will notify you of the decision and available resolution.

For verified damaged, defective, or incorrect merchandise, we may offer a replacement or refund, as appropriate.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs on discretionary returns or exchanges that we agree to accept.

For verified damaged, defective, or incorrect merchandise, Rooted & Rising will cover any return shipping costs we require.

Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged, defective, or incorrect:

  • Made-to-order apparel

  • Customized or personalized merchandise

  • Items that have been worn, washed, or altered

  • Final sale merchandise

Order Cancellations

Because orders may enter production shortly after purchase, cancellation requests must be submitted within 12 hours of placing an order.

We will do our best to accommodate cancellation requests, but cancellations cannot be guaranteed once production has begun.

Contact Us

For questions regarding your order, returns, or refunds, please contact:

Rooted & Rising

Website: www.rootedandrising.shop

Email: [Insert customer service email]

Nothing in this policy limits any rights customers may have under applicable law.